Client management

Delivering value and performance across your travel programme

At HRG we never stand still. Each time an enquiry or booking is made we use the information to ensure the efficiency of the travel programme and identify possible improvements and cost savings.

Your travel programme is the key. It is devised in conjunction with, monitored and continually developed by a HRG business manager, who is equipped to add value across all aspects of your programme including service, technology, policy, and supplier deals. The result is a fully integrated, seamless service from booking to payment, accounts to reporting. Value and performance, guaranteed.

Our business managers are an integral part of the process and a vital part of your travel management team. They help you get the best from your programme, implement change where necessary and devise new initiatives. Business managers also serve as the link between your company and the HRG Executive Team ensuring we stay on top of the issues that matter to you.

Our managers are chosen for their business acumen. They are people who have the ability to focus in on and understand your company and its needs while taking into account trends and issues in the wider travel industry. The business managers have been selected for their ability to make decisions quickly, consider and implement the right solutions, set goals, achieve targets and identify opportunities.

We have built a whole philosophy based on our relationship with you and view account management as a corporate responsibility. This means that every quarter we review all aspects of the service we provide to you and that any issues as well as opportunities are addressed via a rolling 12-month business plan.