Travel Consultant – Intermediate

Candidates must possess the following skills and qualifications:

  • 2 plus years experience as a travel consultant
  • College diploma in Travel and Tourism, CTC designation is an asset
  • Proficiency with a GDS: Sabre/Apollo/Travelport
  • Full understanding of rules and fares
  • Working knowledge of industry procedures for exchanges and ticketing
  • Well developed verbal and written communication skills
  • Basic knowledge of MS Office
  • Ability to work: Afternoons, Evenings and Weekends
  • Ability to work from a Home Office

Responsibilities include:

  • Provide a high level of customer service
  • Complete all reservations and files daily
  • Resolve moderately complex client service issues/user support desk
  • Proactively and creatively researches and advises best options for clients and counsels appropriately
  • Arrange air/rail/ground transportation and hotel accommodation
  • Ability to complete changes for air/car/hotel/package reservations
  • Establish and maintain strong client rapport
  • Advise clients of required travel documents
  • Provide direction for junior level co-workers when required

In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives. We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities

HRG hires on the basis of merit and is committed to the principle of equity of employment. We welcome diversity and encourage applications from all qualified applicants.

Qualified and interested applicants should submit their resume to our talent network

Job Details

Job Reference:


Closing Date:

Saturday, May 31, 2014



Role Type: