Client Relationship Manager - Bilingual - Government of Canada

Candidates must possess the following skills and qualifications:

  • Post-secondary education or equivalency
  • 5+ years business-to-business account management
  • Proven experience in travel industry, with a solid understanding of integrated expense management solutions
  • Outstanding verbal communications, financial analysis and network building
  • Strong presentation skills, exposure to all business levels, written communications, writing, analysis, portfolio planning, time management, project management, team building and market research analysis
  • Understands the unique demands and the government business environment (operations, processes & culture)
  • Proven ability to work effectively in a cross-functional team environment; to understand the delineation of responsibilities/accountabilities in delivering complex service solutions
  • Excellent listening skills to understand the key drivers for the customer and to build solutions that respond to their needs
  • Must be bilingual (French and English); able to engage in in-depth level of conversation in French and English

Responsibilities include:

  • Communicate and sell the HRG value proposition
  • Works within cross-functional teams and manage multiple deliverables within a tight timeframe
  • Develop actionable, measurable annual account plans by department. These account plans will serve as the roadmaps that will ultimately deliver the growth, savings and process improvements
  • Support the annual action plans, provide value-added strategy consultation to meet customer & HRG needs, i.e. expense program management, cost containment, profitability analysis and best practices
  • Achieve solid multi-level relationships within departments/agencies and leverage these relationships to effectively drive incremental revenue growth and other value added HRG products and services
  • Ensure alignment among internal HRG customers (card operations, implementations, shared services, finance, technology, etc.) through effective communication of goals and client deliverables/timelines
  • Develop and deliver annual client action plans and to provide regular business reviews to monitor progress against these plans
  • Drive improvements in processes &/or products to serve customer
  • Adapt influencing/negotiating strategies/proposition to appeal to interest & level of audience
  • Develop long term strategies & objectives for one's own accounts
  • Actively build, maintain & utilize an extensive network to internal/external partnerships
  • Anticipates the positions/reactions of diverse customers

In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and incentives. We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities.

HRG hires on the basis of merit and is committed to the principle of equity of employment. We welcome diversity and encourage applications from all qualified applicants.

Qualified and interested applicants should submit their resume to our talent network:

Job Details

Job Reference:


Closing Date:

Monday, March 31, 2014



Role Type:

Government of Canada