Client Service Coordinator

Candidates must possess the following skills and qualifications:

  • Knowledge of SABRE required
  • Supervisory or leadership experiences an asset
  • Must be a team player with high energy level
  • Excellent interaction and communication skills
  • Willing to accept and assign responsibility
  • Willing to contribute ideas and feedback with an aptitude for participating in the growth of supervisory team
  • Excellent follow through skills on all tasks
  • Strong sense of professionalism and proven track record of initiative;
  • Capable of managing several projects at once with ability to quickly assess situations and provide appropriate direction
  • Working knowledge of Microsoft Office applications

Responsibilities will include:

  • Provide support to clients from a service perspective; assess areas of client concerns and respond to any operational issues that arise;
  • Maintain client relationships with the Business Managers through on-going telephone and face to face contact
  • Educate clients on travel industry trends and related information, and identify impact of same by developing and conducting forums/presentations at client location
  • Manage relationships with existing and new clients (take on lead relationship in tandem with Operations Manager)
  • Develop, implement and analyze client surveys to gain feedback on service provided and identify potential areas of concern
  • Work in cooperation with other Operational staff members to resolve client concerns
  • Work in tandem with Business Managers to provide value-added service to clients by ensuring compliance with travel policies
  • Gather data and complete monthly operations reports and manage critical path of client travel package
  • Handle and respond to staff concerns in absence of Operations Supervisor
  • Serve as a “Help Desk” for client assistance regarding industry updates/Business Management reconciliation, etc
  • Act as a member of implementation team, in areas of communications and seminars in rollout stage
  • Identify potential business opportunity, revenue opportunity, and efficiencies in operations and make recommendations to Operations Manager and Business Managers.

In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, additional bonus, and learning and advancement opportunities.

Qualified and interested applicants should submit their resume directly to corporatetravel.ca@hrgworldwide.com quoting the job title and location in the subject line.

Job Details

Job Reference:

513

Closing Date:

Wednesday, June 11, 2014

Location:

Anywhere North America

Role Type:

Corporate