HRG perspective | An evolving travel management industry
The challenge
An evolving travel management industry
The increasing complexity of the travel management industry gives us the opportunity to add value and save costs for our clients. There are many areas where our independent approach to corporate travel technology offers a real advantage and this perspective paper starts with an example of four areas where market forces are driving change and client requirements.
Content fragmentation
More and more travel content is available including a growing intricacy of different information from different sources. This content covers fare types, access to various travel modes (like rail and taxi) and an increasing number of client deals with airlines and hotels. All of this information and content needs to be placed in front of the travel counsellor so that the right travel solution, at the right price, combined with the right advice can be presented to the client.
Integration
More integration is also required with client networks. Access to different travel tools and applications require ongoing support and management. Projects must be planned and executed effectively to ensure that the technology being deployed is able to deliver the solution anticipated by the customer.
Global servicing
Clients are increasingly looking at the delivery of services across countries and looking towards international and global programmes. Consistent service delivery across markets and access to worldwide content is becoming more important.
Data collection and delivery
Corporate responsibility combined with increased focus on travel budgets and savings, requires more complex data collection and security solutions. Delivery of accurate and efficient methods of reporting, regardless of geographical location are also key expectations within a global service programme.
Our response
HRG has developed a flexible, modular travel technology workspace
Our investment in unique independent technology enables HRG to manage client travel programmes efficiently and enhance the traveller experience. Our travel technology workspace is the result of a long term development strategy and gives us the ability to deliver the future, today. The key features of our approach are as follows:
Flexibility
We have developed a business platform that will keep us and our clients well positioned for any changes in distribution processes and / or to support the existing service model.
Evolution
We are rolling out a new Point of Sale application to give our travel counsellors access to different distribution sources. We have developed a self-service booking tool, HRG OnlineTM, which is integrated into our client networks though our i-SuiteTM portal.
Virtualisation
Our core infrastructure enables a world where location becomes less important than the ability to access the most appropriate person with the appropriate content.
Information
Our in-house data collection warehouse and reporting suite, HRG ReportingTM, gives a full online view of traveller for security and budgetary purposes.
The Result: HRG Universal Super Platform
Our Universal Super Platform delivers the vision of Content, Services and Access through totally integrated travel technology. The following graphic shows the connections between the key systems and how the different elements and processes combine to deliver one overall solution.
Our strategy of designing and building the platform in-house provides the flexibility required to meet specific client needs while also delivering the benefits of global coverage and consistent standards. Both in-house and third-party products and services can be integrated with the platform to achieve a tailored solution for each and every client, always.