What's the right technology solution?

A core part of our service to you is to bring together the best technology and solutions through a combination of in-house developed, using our highly skilled team of professionals, and third party systems. Our approach to technology is to develop where we can, partner with existing experts and integrate systems to provide you with a seamless experience.

At the heart of our in-house technology is the HRG Universal Super Platform, developed using Microsoft technologies, and borne out of our goal of providing you with a single fully-integrated platform drawing together the content and booking systems you need and regardless of industry trends towards fragmentation of content.

Our approach and technology investment means we can provide your company with integrated systems, built with the flexibility to allow new partners and solutions to be added including your own in-house or existing third-party systems.

Our strategy has three principles

Where we can we implement our own in-house technology, developed by one of the most skilled and experienced technology teams in the industry. Our suite of proprietary systems cover the entire cycle of travel from operational processes such as booking, expense management and reporting to itinerary management and information tools.

We also have relationships with external systems providers and work in partnership with third-party content providers as well as your in-house team to ensure you have access to the best possible solutions to suit your business needs.

Finally, we will take our technology, your technology and external solutions and integrate them to create a seamless experience for you and your travellers. Our experience in this area means we can offer our tools as standalone solutions to be used alongside clients’ internal systems and processes or as part of a seamless customised system. This enables you to cherry pick the most appropriate solutions for your business.