Client services

We pride ourselves on the professional travel services we provide for our clients. As these case studies demonstrate, from start to finish we deliver the most efficient and professional travel service in the most cost effective way.

All client services case studies are listed below - please click the numbers, Next or Prev to navigate through them.
 

 Client services case studies

 
  • Service delivery and configuration
    A leading asset management company, with offices in major cities across the globe, had been working with HRG to consolidate its travel programme within each region based on several different service models.
  • Travel policy control and compliance
    A financial client required tighter control of its travel policy, which requires employees travelling cross border, to obtain pre-trip approval via their internal system, Global Travel Management Tool.
  • Service and financial realignment
    Our client is a leader in specialist insurance and one of our long standing customers. They were about to extend its contract with us but faced increased pressure to reduce costs without affecting the traveller experience.
  • Group air booking and transfer services by Meetings Related Services
    The following client congress example is a good illustration of the typical group air booking and transfer services HRG Australia can provide for its clients. The HRG Events and Meetings Management division works with the client’s business events team on the development of their congress every two years.
  • Event management services
    The following client conference example is a good illustration of the typical event management services HRG Australia can provide for its clients.
  • EMEA hotel programme
    Our client is a pharmaceutical company with headquarters in Japan and the UK. The company employs about 15,000 people in 30 countries but only works with HRG across the EMEA region. After years of managing the EMEA hotel programme internally, the travel manager wanted someone who could take the entire 2011 project off her hands freeing up precious time to concentrate on other elements of travel procurement.
  • Travel savings
    Our client is a major clothing retailer, they noticed increasing average air fares across a number of their key routes in 2009 and needed to try to manage the rising costs in line with budgets and without imposing a travel ban.
  • Hotel directory compilation
    A global consumer goods specialist tasked HRG with compiling a hotels directory for the offices in Asia Pacific.
  • Consolidation
    A global consumer goods specialist has a vision to consolidate its entire travel operation under a single online travel booking service for all travellers worldwide.
  • Optimum service
    Our client is a state Government who asked us to devise and implement a Travel Management System (TMS).


 

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